AN consumers page 190224

Find out how to check if a firm is authorised, what it means if you’re using an Appointed Representative, and what to do if a firm is unauthorised.

First published: 19/02/2024 Last updated: 19/02/2026 See all updates

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Examples of unreasonable behaviour include, but are not limited to:

  • refusing to cooperate, or clarify an issue or matter, despite our offers of help
  • making excessive communication with the FCA, whether by frequent calls eg, daily, emailing numerous staff members, or sending detailed letters/emails every few days, and expecting immediate responses
  • making unjustified complaints against our people who are trying to help
  • during a call, insisting on speaking to someone else, when we have explained to the caller they are speaking to the appropriate person
  • repeatedly demanding we respond within an unreasonable timescale
  • insisting on a face-to-face meeting when we do not consider it necessary
  • visiting our offices without an agreed appointment and insisting on being seen
  • pursuing multiple complaints at the same time and/or with multiple organisations or repeatedly pursuing complaints which have already been answered
  • raising many detailed questions that are not central to the issue(s), and insisting they are all answered
  • persistent refusal to accept a factually correct answer
  • persistent refusal to accept explanations relating to what we can or cannot do
  • a deliberate attempt to disrupt the work of the FCA that may cause an unnecessary diversion of resources

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London Eye Ferris wheel beside the River Thames under a bright blue sky

London Eye Ferris wheel beside the River Thames under a bright blue sky

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  • If you are a consumer or shareholder with concerns, you can contact us via the following channels:

    • our webform
    • call: 0800 111 6768 (freephone), 0300 500 8082 (from the UK) or +44 207 066 1000 (from abroad)

  • If you're an employee or ex-employee of a regulated firm with concerns about wrongdoing at work, contact the Whistleblowing team:

    • call: +44 (0)20 7066 9200 between 10am to 3pm, or leave a message
    • email: [email protected]
    • write to: Intelligence Department (Ref PIDA), Financial Conduct Authority, 12 Endeavour Square, London, E20 1JN
    • use our online form to make a report

  • If someone you know well (like your partner) witnessed wrongdoing in the course of work at a regulated firm, you can contact the Whistleblowing team:

    • call: +44 (0)20 7066 9200 between 10am to 3pm, or leave a message
    • email: [email protected]
    • write to: Intelligence Department (Ref PIDA), Financial Conduct Authority, 12 Endeavour Square, London, E20 1JN
    • use our online form to make a report

  • If you suspect someone you know well (like a close family member) has committed wrongdoing in the course of their work at a regulated firm, you can contact the Whistleblowing team:

    • call: +44 (0)20 7066 9200 between 10am to 3pm, or leave a message
    • email: [email protected]
    • write to: Intelligence Department (Ref PIDA), Financial Conduct Authority, 12 Endeavour Square, London, E20 1JN
    • use our online form to make a report

  • If you are reporting on behalf of your firm, you can speak to us in confidence via the following channels:

    If you represent a firm who wants to report another firm, you can use the details above or fill out a contact form.

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