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| Language | Salute | Farewell | Gratitude |
|---|---|---|---|
| English | Hello | Bye | Thanks |
| Español | Hola | Adiós | Gracias |
| Italiano | Ciao | Arrivederci | Grazie |
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Data Tables
| Year | Reece | Will |
|---|---|---|
| 1937 | 412 | 30514 |
| 1938 | 480 | 29269 |
| 1939 | 683 | 25343 |
| 1940 | 1052 | 25340 |
| 1941 | 1385 | 22362 |
| 1942 | 1418 | 19819 |
| 1943 | 1634 | 16769 |
| 1944 | 2178 | 14760 |
| 1945 | 3362 | 12528 |
| 1946 | 5948 | 10566 |
| 1947 | 6109 | 8003 |
| 1948 | 5981 | 6753 |
| 1949 | 6753 | 6109 |
| 1950 | 8003 | 5981 |
| 1951 | 10566 | 5948 |
| 1952 | 12528 | 3362 |
| 1953 | 14760 | 2178 |
| 1954 | 16769 | 1634 |
| 1955 | 19819 | 1418 |
| 1956 | 22362 | 1385 |
| 1957 | 25340 | 1052 |
| 1958 | 25343 | 683 |
| 1959 | 29269 | 480 |
| 1960 | 30514 | 412 |
| speed | distance |
|---|---|
| 4 | 2 |
| 4 | 10 |
| 7 | 4 |
| 7 | 22 |
| 8 | 16 |
| 9 | 10 |
| 10 | 18 |
| 10 | 26 |
| 10 | 34 |
| 11 | 17 |
| 11 | 28 |
| 12 | 14 |
| 12 | 20 |
| 12 | 24 |
| 12 | 28 |
| 13 | 26 |
| 13 | 34 |
| 13 | 34 |
| 13 | 46 |
| 14 | 26 |
| 14 | 36 |
| 14 | 60 |
| 14 | 80 |
| 15 | 20 |
| 15 | 26 |
| 15 | 54 |
| 16 | 32 |
| 16 | 40 |
| 17 | 32 |
| 17 | 40 |
| 17 | 50 |
| 18 | 42 |
| 18 | 56 |
| 18 | 76 |
| 18 | 84 |
| 19 | 36 |
| 19 | 46 |
| 19 | 68 |
| 20 | 32 |
| 20 | 48 |
| 20 | 52 |
| 20 | 56 |
| 20 | 64 |
| 22 | 66 |
| 23 | 54 |
| 24 | 70 |
| 24 | 92 |
| 24 | 93 |
| 24 | 120 |
| 25 | 85 |
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| Language | Salute | Farewell | Gratitude |
|---|---|---|---|
| English | Hello | Bye | Thanks |
| Español | Hola | Adiós | Gracias |
| Italiano | Ciao | Arrivederci | Grazie |
Graph
Chart
Data table
We aim for unanswered telephone calls directly to the Contact Centre to be no more than 5% (voluntary target) for both firms (CM2.3) and consumers (CM3.1). We have achieved this target (as shown in graph 3) this year for both firms and consumers and have reduced the number of unanswered calls from firms from 2% to 1.8% but unanswered calls from consumers increased from 1.6% to 2%.
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| Language | Salute | Farewell | Gratitude |
|---|---|---|---|
| English | Hello | Bye | Thanks |
| Español | Hola | Adiós | Gracias |
| Italiano | Ciao | Arrivederci | Grazie |
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Data table
Our correspondence satisfaction scores have improved following our work to ensure that our written communications are free of jargon and easy to understand. Our webchat channel is liked and consistently scored highly by consumers. Through our analysis of low scoring surveys and review of consumer feedback, we have identified areas for improvement which we anticipate will help us achieve the target in the future. These include increasing the availability of webchat and the promotion of its use, along with speaking with consumers on the phone, where possible, to discuss their query. Graph 5 shows the results from consumers.
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This is the table caption Language Salute Farewell Gratitude English Hello Bye Thanks Español Hola Adiós Gracias Italiano Ciao Arrivederci Grazie -
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Ut sit amet sapien quam. Phasellus facilisis et elit eu cursus. Nunc suscipit nisi quis porttitor tempor. Nam congue velit ut neque sodales interdum. Curabitur non odio eu nulla pellentesque molestie in sit amet diam. Cras ante dui, vulputate quis mollis sit amet, maximus in nulla. lorem a convallis eleifend, lacus purus lacinia ipsum, et rutrum nibh justo et massa.
This is the table caption Language Salute Farewell Gratitude English Hello Bye Thanks Español Hola Adiós Gracias Italiano Ciao Arrivederci Grazie
