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Data Tables
Home (combined buildings and contents)
Contracts of insurance against loss or damage to both the structure of domestic properties and contents of domestic properties and including cover against risks to the persons insured incurring liabilities to third parties arising out of injuries sustained within the boundary of a domestic property.
Key:
* - data for this firm primarily relates to specialist or high worth business
| Firm | Sales type | Claims frequency | Claims acceptance rate | Average claims pay-out |
|---|---|---|---|---|
| Admiral Insurance (Gibraltar) Limited | Stand-alone | 2.5% to 4.9% | 87.5% to 89.9% | £2,500 to £2,999 |
| Ageas Insurance Limited | Stand-alone | 2.5% to 4.9% | 87.5% to 89.9% | £2,000 to £2,499 |
| Allianz Insurance plc | Stand-alone | 5% to 7.4% | 87.5% to 89.9% | £2,500 to £2,999 |
| Aviva Insurance Limited | Stand-alone | 2.5% to 4.9% | 90% to 92.4% | £3,000 to £3,499 |
| AXA Insurance UK Plc | Stand-alone | 5% to 7.4% | 80% to 84.9% | £2,500 to £2,999 |
| Canopius Managing Agents Limited | Stand-alone | 7.5% to 9.9% | 85% to 87.4% | £2,500 to £2,999 |
| Chubb / Ace European Group Limited * | Stand-alone | 20% to 25% | 97.5 to 100% | £10,000 to £14,999 |
| CIS General Insurance Limited | Stand-alone | 2.5% to 4.9% | 80% to 84.9% | £2,000 to £2,499 |
| Cornish Mutual Assurance Company Limited | Stand-alone | 7.5% to 9.9% | 95% to 97.5% | £1,000 to £1,499 |
| Covea Insurance plc | Stand-alone | 2.5% to 4.9% | 85% to 87.4% | £3,000 to £3,499 |
| Ecclesiastical Insurance Office Plc | Stand-alone | 7.5% to 9.9% | 92.5% to 94.9% | £3,000 to £3,499 |
| esure Insurance Limited | Stand-alone | 2.5% to 4.9% | 87.5% to 89.9% | £1,000 to £1,499 |
| Gresham Insurance Company Limited | Stand-alone | 2.5% to 4.9% | 92.5% to 94.9% | £3,000 to £3,499 |
| Hiscox Insurance Company Limited * | Stand-alone | 5% to 7.4% | 97.5 to 100% | £10,000 to £14,999 |
| Hiscox Syndicates Limited * | Stand-alone | 5% to 7.4% | 97.5 to 100% | £70,000 to £75,000 |
| Legal and General Insurance Limited | Stand-alone | 5% to 7.4% | 85% to 87.4% | £1,000 to £1,499 |
| Liberty Insurance Limited | Stand-alone | 5% to 7.4% | 97.5 to 100% | £2,000 to £2,499 |
| Liverpool Victoria Insurance Company Limited | Stand-alone | 5% to 7.4% | 80% to 84.9% | £3,000 to £3,499 |
| Lloyds Bank General Insurance Limited | Stand-alone | 2.5% to 4.9% | 90% to 92.4% | £3,500 to £3,999 |
| Methodist Insurance Plc | Stand-alone | 10% to 12.4% | 87.5% to 89.9% | £2,000 to £2,499 |
| MS Amlin Underwriting Limited | Stand-alone | 2.5% to 4.9% | 90% to 92.4% | £4,000 to £4,999 |
| Novae Syndicates Limited | Stand-alone | Below 2.5% | 92.5% to 94.9% | £4,000 to £4,999 |
| Qmetric Group Limited | Stand-alone | 2.5% to 4.9% | 85% to 87.4% | £2,500 to £2,999 |
| Royal & Sun Alliance Insurance Plc | Stand-alone | 5% to 7.4% | 97.5 to 100% | £1,000 to £1,499 |
| St Andrew's Insurance Plc | Stand-alone | 2.5% to 4.9% | 87.5% to 89.9% | £5,000 to £5,999 |
| Tesco Underwriting Limited | Stand-alone | 5% to 7.4% | 90% to 92.4% | £1,000 to £1,499 |
| The National Farmers' Union Mutual Insurance Society Limited | Stand-alone | 7.5% to 9.9% | 95% to 97.5% | £5,000 to £5,999 |
| The Salvation Army General Insurance Corporation Ltd | Stand-alone | 5% to 7.4% | 95% to 97.5% | £3,500 to £3,999 |
| U K Insurance Limited | Stand-alone | 5% to 7.4% | 95% to 97.5% | £2,000 to £2,499 |
| UIA (Insurance) Limited | Stand-alone | 5% to 7.4% | 75% to 79.9% | £1,500 to £1,999 |
| Zenith Insurance plc | Stand-alone | 5% to 7.4% | 75% to 79.9% | £2,500 to £2,999 |
| Zurich Insurance PLC | Stand-alone | 2.5% to 4.9% | 90% to 92.4% | £2,000 to £2,499 |
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Graph 1 shows that we have provided a substantive response to firm’s email/web form/webchat correspondence within 2 working days (CM1.1b) 93.1% of the time and letter within 5 working days (CM1.1c) 91.9% of the time. These are both reporting as green as they are above our voluntary target of 90% however they have both reduced compared to 2018.
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Abridged advice
If you're taking advice about transferring your defined benefit (DB) pension to a defined contribution (DC) pension, advisers can offer you a short form of advice, known as abridged advice, to confirm that you are not suited to a transfer. Find out more about what this means.
Account Information Service Provider (AISP)
An account information service provider (AISP) lets you see all your account information from different bank accounts in one place and can analyse your spending. Providers may include budgeting apps or price comparison websites that offer product recommendations. Read more about AISPs.
Agent
Carries out regulated activities on behalf of another firm, known as the principal. For example, a mortgage firm (the principal) may appoint a mortgage adviser as an agent. The principal then agrees what activities an agent can do and is responsible for the conduct of that individual (see also tied agent).
Annuity
A regular, sometimes guaranteed income, which you'll receive throughout your retirement. You can buy an annuity using money you've saved in your pension. Read more about pensions on MoneyHelper, free guidance backed by Government.
Appointed representatives
Some firms on the Financial Services Register are listed as 'Appointed Representatives' (ARs). This means they are carrying out activities on behalf of another firm, known as their 'principal'. The principal agrees what activities the AR can do and is responsible for that business. ARs can have more than one principal.
Authorised
In the UK, almost all financial firms must be authorised by us. Being ‘authorised’ means that firms must meet certain standards and follow our rules.
Authorised push payment (APP) fraud
A type of scam where a fraudster tricks someone into making a payment from their personal account into an account controlled by the fraudster. The account owner authorises the payment, albeit under false pretences. Read how to protect yourself from scams.
