Find out what we expect from you, what training and competence qualifications you need to complete and what your responsibilities are.
You should be confident in everyone who acts for your firm. We expect you to assess honesty and competence at the point of recruitment and have the right systems and controls in place to maintain this.
You should consider the level of responsibility an individual will have in your firm and make sure that you include ongoing training.
We have a high-level competence requirement that applies to individuals engaged in regulated activity in all UK authorised firms – especially approved persons – which is covered by our Training and Competence sourcebook. You need to assess, maintain and keep records of staff competence and ethics and relevant individuals must successfully pass all modules of a qualification prescribed by our rules in Annex 1.
People carrying out any approved role should demonstrate a good standard of behaviour. We expect them to act in the interests of their customers, avoiding consumer detriment, and taking responsibility for their level of competence.